Privacy Policy

ANDROMEDAE GC PTY LTD (“we”, “our”, “us”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose and protect your personal information.

We may collect:

• Full name;
• Residential and postal address;
• Email address;
• Telephone number;
• Date of birth;
• Tax File Number (where authorised by law);
• Superannuation information;
• SMSF information;
• Government-issued identification documents;
• Identity verification information;
• Beneficial ownership information;
• Financial information relevant to our services;
• Information contained in correspondence and enquiries.

When you visit our website, we may collect:

• IP address;
• Browser type;
• Device information;
• Pages viewed;
• Date and time of access;
• Website usage data; and
• Cookie information.

We may collect information when you:

• Submit an enquiry;
• Contact us by phone or email;
• Engage our services;
• Provide documentation;
• Subscribe to updates;
• Visit our website.

We may also receive information from professional advisers, auditors, accountants, financial advisers, regulators, government agencies or other parties authorised by you.

We collect personal information to:

• Provide SMSF administration services;
• Verify identities;
• Maintain client records;
• Respond to enquiries;
• Communicate with clients;
• Meet legal and regulatory obligations;
• Improve our services;
• Manage and protect our business.

Where required by law, we may collect and verify personal information to satisfy:

• Anti-money laundering obligations;
• Counter-terrorism financing obligations;
• Client due diligence requirements;
• Regulatory and compliance obligations.

This may include obtaining and verifying:

• Identification documents;
• Beneficial ownership information;
• Source of funds information; and
• Other information required by law.

We may disclose personal information to:

• Employees and contractors;
• Professional advisers;
• Auditors;
• Regulatory authorities;
• Government agencies;
• Technology providers;
• Cloud service providers;
• Identity verification service providers;
• Other parties where authorised or required by law.

We do not sell personal information.

Some technology providers used by us may store data outside Australia.

Where overseas disclosure occurs, we take reasonable steps to ensure personal information is appropriately protected.

We take reasonable steps to protect personal information from:

• Misuse;
• Loss;
• Unauthorised access;
• Modification; and
• Disclosure.

Security measures may include:

• Secure software systems;
• Password protection;
• Access controls;
• Encrypted communications;
• Secure cloud storage.

While we take reasonable precautions, no method of transmission or storage is completely secure.

Our website may use cookies and analytics technologies to:

• Improve website performance;
• Understand visitor behaviour;
• Enhance user experience;
• Support website functionality.

You may disable cookies through your browser settings.

You may request access to personal information we hold about you.

If any information is inaccurate, incomplete or outdated, you may request correction.

Requests should be submitted using the contact details below.

From time to time, we may send information about our services that may be of interest to you.

You can opt out of marketing communications at any time.

We retain personal information only for as long as necessary to:

• Provide services;
• Comply with legal requirements;
• Meet professional obligations;
• Resolve disputes;
• Maintain business records.

Information no longer required will be securely destroyed or de-identified where appropriate.

If you have concerns regarding our handling of personal information, please contact us.

We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC) — Website: https://www.oaic.gov.au

We may amend this Privacy Policy from time to time.

Any updates will be published on our website and will take effect from the date of publication.

ANDROMEDAE GC PTY LTD

Email: privacy@andromedae.com.au

Phone: 1300 645 020

Website: www.andromedae.com.au